FAQ

Why is my order taking so long?

Each made to order item is carefully individually handmade. We make sure that the material doesn't have any imperfections and that everything is being made with your exact specifications. After it is completed there is a quality check to make sure there aren't any imperfections that were missed in the creation process. 

This is why the processing time is 6 weeks or more. 

Do you accept custom orders?

We only accept a few customs at a time. To insure we take as much care to bring your ideas to life. It is announced on Instagram every time we are accepting new orders. 

Are you open to working with us? 

Yes we are open to working with others in a variety of ways. 

  • Promoters: We would like to work with people who have a large following in order to help promote our products. We would prefer someone that has a youtube channel or a tiktok. We would send you a product to promote and provide you a discount code for your followers. 
  • Wholesale: We are open to selling wholesale to someone that has a brick and mortar store or even an online store with a similar aesthetic. The minimum order for wholesale is 10 pieces. These pieces can be mix and match.

If you feel like you fit into one of these categories and your aesthetic matches that of the store then feel free to contact us! Our email is support@altcultures.shop 

Do you accept returns?

Currently we DO NOT accept returns and we do not provide refunds. Take this into consideration before purchasing because no exceptions will be made. 

If your order is lost, damage, stolen or you got the wrong package. Please email us so we can make it right. Our email is suport@altcultures.shop

Why is your stock so low?

Most of our handmade items tend to sell out within the same day therefore its very hard for us to keep up with the demand.  If you would like to purchase one of these items make sure to be ready when a release is announced. 

What countries do you ship to?

Currently we ship within the Continental United States and to the US territories; Guam, Puerto Rico, and The U.S. Virgin Islands.

International countries we ship to are the following; Canada, Australia, United Kingdom, Japan, Netherlands, New Zealand, Belgium, Singapore, Norway, Switzerland, Portugal, South Korea, Sweden, Germany, France, North Macedonia, Italy, Brazil, Guatemala, Denmark, Iceland, Mexico, Russia, Chile, Lativa. 

If your country is not on the list feel free to email us! If there are no restrictions then we will add it. Our email is support@altcultures.shop

Shipping info: 

    • Shipping Estimates: Stamped envelopes within the United States take 2 to 8 business days. First Class shipping within the United states takes 2 to 6 business days. Priority within the United States takes 2 to 4 business days. First Class International takes 7 to 21 business days, although it can take longer.
    • Processing Time: It takes 7 to 9 business days for packages to be dropped off at the post office. So take that into consideration when ordering. This being said to calculate how long a package will take to get to you add the processing time and the shipping time, that will give you an idea of when your package will arrive. Although there can always be delays. 
    • Processing Time for MTO items: Made to order items have a different process time than premade items. Since a new product has to be created specifically for you the processing time is longer. Each listing clearly states how long the item will take to create. It is usually around 6 weeks but it can be longer depending on how many orders there are and if supplies are in stock. The processing time that is stated on the listing does not include the extra 3-4 days it will take to package and the shipping time. So make sure to add this to the processing time to get a more accurate estimate for when your product may arrive to you.