FAQ

Why is my order taking so long?

Each made to order item is carefully individually handmade. I make sure that the material doesn't have any imperfections and that everything is being made with your exact specifications. After it is completed there is a quality check to make sure there aren't any imperfections  were missed in the creation process.

This is why the processing time is 6 weeks or more. 

Do you accept custom orders?

I no longer accept custom orders.

Are you open to working with us? 

Yes I am open to working with others in a variety of ways. 

  • Promoters: I would like to work with people who have a large following in order to help promote my products. I can send you a few products of your choosing for you to post about.
  • Wholesale: I am open to taking wholesale orders from other business.  Currently the minimum is 10 pieces that you can mix and match. 

If you feel like you fit into one of these categories and your aesthetic matches that of the store then feel free to contact me! My email is support@altcultures.shop 

Do you accept returns?

Currently I DO NOT accept returns and we do not provide refunds. Take this into consideration before purchasing because no exceptions will be made. This is because the majority of out items are handmade to your exact size. 

If your order is lost, damage, stolen or you got the wrong package. Please email us so I can make it right. My email is support@altcultures.shop

Why is your stock so low?

Most of my handmade items tend to sell out within the same day therefore its very hard for me to keep up with the demand.  If you would like to purchase one of these items make sure to be ready when a release is announced. 

What countries do you ship to?

Currently we ship within the Continental United States and to the US territories; Guam, Puerto Rico, and The U.S. Virgin Islands.

International countries we ship to are the following; Canada, Australia, United Kingdom, Japan, , New Zealand, Singapore, Norway, Switzerland, South Korea,  Brazil, Guatemala,  Iceland, Mexico, Russia, Chile.

Due to the new EU regulations implemented on December 13th 2024 I can no longer ship to countries that are part if the EU. The GPSR regulations are extremely time consuming and expensive which is something my small business can not afford.

I can still ship to the UK since they are no longer part of the EU. 

If your country is not on the list feel free to email me! If there are no restrictions then we will add it. MY email is support@altcultures.shop

Shipping info: 

    • Shipping Estimates: Stamped envelopes within the United States take 2 to 8 business days. First Class shipping within the United states takes 2 to 6 business days. Priority within the United States takes 2 to 4 business days. First Class International takes 7 to 21 business days, although it can take longer.
    • Processing Time: It takes 7 to 9 business days for packages to be dropped off at the post office. So take that into consideration when ordering. This being said to calculate how long a package will take to get to you add the processing time and the shipping time, that will give you an idea of when your package will arrive. Although there can always be delays. 
    • Processing Time for MTO items: Made to order items have a different process time than premade items. Since a new product has to be created specifically for you so the processing time is longer. Each listing clearly states how long the item will take to create. It is usually around 6 weeks but it can be longer depending on how many orders there are and if supplies are in stock. The processing time that is stated on the listing does not include the extra 3-4 days it will take to package your order and the shipping time. So make sure to add this to the processing time to get a more accurate estimate for when your product may arrive to you.